FAQs

Q1. What is an Interaction?

Entry into a campaign via form fillup or loading the campaign play screen uses 1 unit of your Interactions. Your Interactions reset monthly, and unused units do not roll over.

Q2. How long do my Interactions last?

Your Interactions is valid for 1 month. When your subscription renews, your Interactions is reset back to the plan you’ve chosen.

Q3. How can I get more Interactions?

You will get monthly Interactions as per your subscribed plan. If you need more interactions, you can top them up using the add-ons inside the billing area.

Q4. What happens if I use up my Interactions?

You will be shown a warning within the platform and by email if you are getting close to your Interaction limit. There is a buffer built into the system to ensure that your campaign stays running for a short while after the limit is reached. Your campaign will expire if warnings are ignored. If you want your campaign to continue, you can simply increase the Interactions on the platform.

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For further assistance, please contact our support team at [e-mail].